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Online CRPS Consultations

Complex Regional Pain Syndrome can cause persistent pain, sensitivity and physical changes that affect movement, sleep, work and everyday activities.

Herbly provides online consultations for adults living with diagnosed CRPS or persistent regional pain that has already been discussed with a healthcare professional.

Concerns people may seek consultations for:

  • Burning or severe limb pain
  • Pain caused by light touch
  • Changes in skin temperature
  • Changes in skin colour
  • Swelling or altered sweating
  • Stiffness or reduced movement
  • Tremors, spasms or weakness
  • Changes to skin, hair or nails
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Free nurse support before your doctor consultation

Your first nurse consultation is free.

A Herbly nurse will review the information provided during your online health check and ask about your symptoms, medical history, current medicines, previous treatments and any care you currently receive.

This helps prepare you for your doctor consultation and gives you an opportunity to ask questions about Herbly and how the consultation process works.

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A simple way to get started.

  • Check your eligibility for alternative medicine

    Complete the free online eligibility check

    Tell us about your CRPS diagnosis or symptoms, medical history, current medicines, existing healthcare team and treatments you have previously tried.

  • Consult with a nurse and doctor

    The doctor will conduct an independent clinical assessment and discuss options that may be suitable for your individual circumstances.

  • Alternative medicine delivered to your door

    Treatments express delivered to your door

    If the doctor determines that treatment is clinically appropriate, have your medication express delivered.

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What happens during your consultation?

Our clinical team takes the time to understand your individual circumstances, including:

  • Where your symptoms occur and whether they have spread
  • When they began and whether there was an injury or surgery
  • How the pain feels and what triggers or aggravates it
  • Sensitivity, swelling, temperature, colour or sweating changes
  • How symptoms affect movement, sleep, work and daily activities
  • Your diagnoses, current medicines and previous treatments

This information helps the doctor make an independent clinical assessment and discuss options that may be suitable for you.

Pricing.

  • Orange background with '60 seconds Eligibility Check FREE' text in white

    Eligibility Check

    ✅ Free online check
    ✅ No GP referral required
    ✅ Suitability assessment
    ✅ Free nurse consult

    🕖20 minutes

    Start Check 
  • Advertisement for 'Doctor Call' service with a price of $19 and a time of 20 minutes on a red background.

    New Patients

    ✅ Phone call
    ✅ Health assessment
    ✅ Medical history
    ✅ Prior treatments
    ✅ Treatment plan

    🕖20 minutes

  • Promotional graphic for a 15-minute follow-up service priced at $19 on a gradient red to purple background.

    Follow Up

    ✅ Phone call
    ✅ Same doctor
    ✅ Adjust treatments

    🕖20 minutes

    Repeat Patient 
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Find out if you are eligible online

Why choose Herbly for a CRPS consultation?

Complete a short online health check and receive support throughout the process, from your initial nurse consultation through to your doctor appointment and ongoing clinical care.

✅ $19 doctor consultations
✅ Free first nurse consults
✅ No referral required
✅ Australian doctors
✅ 20-minute appointments
✅ Ongoing nurse support
✅ Australia-wide telehealth
✅ Private, transparent care

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Frequently Asked Questions

What is Complex Regional Pain Syndrome?

Complex Regional Pain Syndrome is a persistent pain condition that most commonly affects an arm, hand, leg or foot. It often develops following an injury, fracture or surgery, although the exact cause is not always understood.

Symptoms can include severe pain, sensitivity to touch, swelling, stiffness and changes in the temperature, colour or sweating of the affected area.

What happens after I complete the online health check?

After completing the online check, you’ll be invited to book a conversation with one of our nurses. The nurse will review your information, discuss your symptoms and medical history, and help prepare you for a doctor consultation.

You’ll then speak with a registered Australian doctor who will assess your circumstances and discuss suitable treatment options. If treatment is clinically appropriate and prescribed, you’ll be able to order online and arrange express delivery to your home.

How much does it cost to get started?

Getting started is affordable and straightforward:

  • Standard Consultation: $19
  • Concession Card Holders: $15

What does the $19 consultation fee cover?

The $19 fee covers your 20-minute doctor consultation. Your online eligibility check and initial nurse consultation are free. Any additional costs associated with a treatment plan are separate and will be explained before you proceed.

How do I know which treatment is appropriate for me?

Our team will work with you to determine the most suitable treatment through a comprehensive consultation. We take into account your individual health history, current symptoms, and any previous treatments you've tried to create a personalised treatment plan tailored to your specific needs.

Can I book if previous treatments have not helped?

Yes. You can request a consultation if previous approaches have not provided the support you hoped for. The doctor will review your medical history, current medicines and previous treatments before discussing whether any other options may be appropriate. No particular treatment or outcome can be guaranteed.

Do I need a prescription to use your treatments?

In most cases, yes, a prescription is required for our treatments. Our healthcare professionals will assess your condition and, if appropriate, provide a prescription as part of your personalised treatment plan.

Can you tell me in advance what treatment I will receive?

No. Treatment cannot be selected or recommended before the doctor has assessed your individual circumstances.

If the doctor determines that treatment is appropriate, they will discuss suitable options with you during your private consultation.

Are there any hidden fees I should be aware of?

No. We are very transparent with our pricing, there are no additional fees, lock-in contracts, medical report fees, or extra prescription fees like some other clinics.

Does a consultation guarantee treatment or a prescription?

No. The doctor makes an independent clinical decision based on your individual circumstances. If the service or a particular treatment is not appropriate for you, the team will explain the available next steps.

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Could an online consultation be appropriate for you?

A consultation may be appropriate if:

✅ You’re an adult living with CRPS
✅ Your symptoms have been medically assessed
✅ Pain continues to affect your daily life
✅ You currently see a GP or pain specialist
✅ You’ve tried other management approaches
✅ You’d like an individual clinical assessment

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Related CRPS articles.

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    Complex Regional Pain Syndrome (CRPS) Therapies and Treatment Options

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  • A Comprehensive Guide to Holistic Therapies and Treatments for Chronic Pain

    Chronic pain affects millions of people worldwide and is a significant public health issue in Australia.

    Read more 

  • Neuropathic Pain: Who It Affects, Causes, and Treatments

    Neuropathic pain is a complex and often debilitating condition caused by damage or dysfunction in the nervous system.

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Understanding complex pain

Complex Regional Pain Syndrome

CRPS is a persistent pain condition that most commonly affects an arm, hand, leg or foot. It frequently begins after an injury, fracture or surgery, although symptoms can be more severe or continue for longer than would ordinarily be expected from the original injury.

The cause is not completely understood. CRPS may involve changes in pain signalling, inflammation, blood flow, movement and the nervous system. Symptoms and their severity can differ considerably between individuals.

CRPS following an injury or surgery

CRPS may begin following a fracture, sprain, penetrating injury or surgical procedure. The original injury may appear relatively minor compared with the severity or duration of the subsequent symptoms.

Sensitivity and physical changes

The affected area may become extremely sensitive to touch or temperature. Some people also experience swelling or changes in skin colour, temperature, sweating, hair growth or nail growth.

Movement and everyday function

Pain, stiffness, weakness, tremors or muscle spasms may make movement difficult. CRPS can also affect sleep, work, independence and emotional wellbeing, making coordinated and ongoing care particularly important.