Two men talking about chronic pain and possible treatments

Pain is complex. Getting started doesn’t have to be.

Living with persistent pain can affect your movement, sleep, work and everyday life. Start with a free online health check, and speak with our nurse.

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Free Nurse Consultation
20-minute Appointments
Private and Confidential
Australia-wide Telehealth

Chronic and Complex Pain Consultations

Living with persistent pain can affect your movement, sleep, work and everyday life. Start with a free online eligibility check, followed by a consultation with a Herbly nurse and, where appropriate, a 20-minute telehealth consultation with an Australian doctor.

Pain concerns people may seek consultations for:

Persistent back or neck pain
Nerve and neuropathic pain
Sciatica
Fibromyalgia
CRPS
Arthritis and joint pain
Persistent migraine
Pelvic or endometriosis-related pain

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Alternative medicine doctor wearing glasses and a teal shirt, smiling at a laptop searching for medicinal cannabis.

Free nurse support before your doctor consultation

We offer alternative healthcare for patients who do not find chronic pain relief with standard treatments. Our treatments use compounds that work with your body’s own systems, helping to manage various physiological processes.

If appropriate, we’ll create a personalised treatment plan based on your unique needs and health history. Schedule a consult with us to explore if alternative medicine is right for you.

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A simple way to get started.

Complete the free online eligibility check
Tell us about your pain concerns, health history, current medicines and treatments you have previously tried.
Consult with a nurse and doctor
The doctor will conduct an independent clinical assessment and discuss options that may be suitable for your individual circumstances.
Treatments express delivered to your door
If the doctor determines that treatment is clinically appropriate, have your medication express delivered.

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What happens during your consultation?

Our clinical team takes the time to understand your individual circumstances, including:

Your current symptoms
Your medical and mental health history
Medicines you currently take
Treatments you have previously tried
Any allergies or relevant health conditions
Your treatment goals and concerns

This information helps the doctor make an independent clinical assessment and discuss options that may be suitable for you.

Pricing.

Eligibility Check
✅ No referral required
✅ Suitability assessment
✅ On-demand consult

🕖20 minutes
Start Check
New Patients
✅ Phone call
✅ Health assessment
✅ Medical history
✅ Prior treatments
✅ Treatment plan

🕖20 minutes
Follow Up
✅ Phone call
✅ Same doctor
✅ Adjust treatments

🕖20 minutes
Repeat Patient

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Why choose Herbly for a chronic pain consultation?

Complete a short online health check and receive support throughout the process, from your initial nurse consultation through to your doctor appointment and ongoing clinical care.

✅ $19 doctor consultations
✅ Free first nurse consults
✅ No referral required
✅ Australian doctors
✅ 20-minute appointments
✅ Ongoing nurse support
✅ Australia-wide telehealth
✅ Private, transparent care

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Frequently Asked Questions

What happens after I complete the online health check?

After completing the online check, you’ll be invited to book a conversation with one of our nurses. The nurse will review your information, discuss your symptoms and medical history, and help prepare you for a doctor consultation.

You’ll then speak with a registered Australian doctor who will assess your circumstances and discuss suitable treatment options. If treatment is clinically appropriate and prescribed, you’ll be able to order online and arrange express delivery to your home.

How much does it cost to get started?

Getting started is affordable and straightforward:

Standard Consultation: $19
Concession Card Holders: $15

What does the $19 consultation fee cover?

The $19 fee covers your 20-minute doctor consultation. Your online eligibility check and initial nurse consultation are free. Any additional costs associated with a treatment plan are separate and will be explained before you proceed.

How do I know which treatment is appropriate for me?

Our team will work with you to determine the most suitable treatment through a comprehensive consultation. We take into account your individual health history, current symptoms, and any previous treatments you've tried to create a personalised treatment plan tailored to your specific needs.

Can I book if previous treatments have not helped?

Yes. You can request a consultation if previous approaches have not provided the support you hoped for. The doctor will review your medical history, current medicines and previous treatments before discussing whether any other options may be appropriate. No particular treatment or outcome can be guaranteed.

Do I need a prescription to use your treatments?

In most cases, yes, a prescription is required for our treatments. Our healthcare professionals will assess your condition and, if appropriate, provide a prescription as part of your personalised treatment plan.

Can you tell me in advance what treatment I will receive?

No. Treatment cannot be selected or recommended before the doctor has assessed your individual circumstances.

If the doctor determines that treatment is appropriate, they will discuss suitable options with you during your private consultation.

Are there any hidden fees I should be aware of?

No. We are very transparent with our pricing, there are no additional fees, lock-in contracts, medical report fees, or extra prescription fees like some other clinics.

Does a consultation guarantee treatment or a prescription?

No. The doctor makes an independent clinical decision based on your individual circumstances. If the service or a particular treatment is not appropriate for you, the team will explain the available next steps.

Patient taking CBD oil for anxiety treatment

Learn more about alternative treatments for Chronic Pain.

Complex pain may involve several physical, neurological and psychological factors. It may change over time, affect multiple areas of the body or continue without one clearly identifiable cause.

A consultation may be appropriate if:

✅ You’re an adult with ongoing pain
✅ Symptoms have lasted three months or longer
✅ You’ve spoken with a health professional
✅ You’ve tried other treatment options
✅ Previous treatments caused difficulties
✅ You’d like a fresh clinical assessment

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