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    Free Nurse Consultation

  • 20-minute Appointments

  • Private and Confidential

  • Australian Products

    Australia-wide Telehealth

Online Back and Neck Pain Consultations

Back and neck pain can involve the spine and the surrounding muscles, joints, nerves and connective tissues. Symptoms may include aching, stiffness, muscle tightness, reduced movement or pain that travels into the arms or legs.

Pain concerns people may seek consultations for:

  • Lower back pain
  • Upper back pain
  • Neck pain and stiffness
  • Sciatica or referred leg pain
  • Disc-related pain
  • Spinal arthritis or spondylosis
  • Muscle strain or repetitive-use pain
  • Persistent pain following injury or surgery
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Free nurse support before your doctor consultation

Your first nurse consultation is free.

A Herbly nurse will review the information provided during your online health check and ask about your back or neck symptoms, medical history, current medicines, previous treatments and any care you currently receive from your GP, physiotherapist or specialist.

This helps prepare you for your doctor consultation and gives you an opportunity to ask questions about how the Herbly process works.

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A simple way to get started.

  • Check your eligibility for alternative medicine

    Complete the free online eligibility check

    Tell us about your back or neck pain, medical history, current medicines and treatments you have previously tried.

  • Consult with a nurse and doctor

    The doctor will conduct an independent clinical assessment and discuss options that may be suitable for your individual circumstances.

  • Alternative medicine delivered to your door

    Treatments express delivered to your door

    If the doctor determines that treatment is clinically appropriate, have your medication express delivered.

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What happens during your consultation?

Our clinical team takes the time to understand your individual circumstances, including:

  • Where your pain is located and whether it spreads
  • How long you have experienced symptoms
  • What your pain feels like and what affects it
  • How symptoms affect movement, sleep and work
  • Your medical history and current medicines
  • Previous treatments, goals and concerns

This information helps the doctor make an independent clinical assessment and discuss options that may be suitable for you.

Pricing.

  • Orange background with '60 seconds Eligibility Check FREE' text in white

    Eligibility Check

    ✅ No referral required
    ✅ Suitability assessment
    ✅ On-demand consult

    🕖20 minutes

    Start Check 
  • Advertisement for 'Doctor Call' service with a price of $19 and a time of 20 minutes on a red background.

    New Patients

    ✅ Phone call
    ✅ Health assessment
    ✅ Medical history
    ✅ Prior treatments
    ✅ Treatment plan

    🕖20 minutes

  • Promotional graphic for a 15-minute follow-up service priced at $19 on a gradient red to purple background.

    Follow Up

    ✅ Phone call
    ✅ Same doctor
    ✅ Adjust treatments

    🕖20 minutes

    Repeat Patient 
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Find out if you are eligible online

Why choose Herbly for an arthritis and joint pain consultation?

Complete a short online health check and receive support throughout the process, from your initial nurse consultation through to your doctor appointment and ongoing clinical care.

✅ $19 doctor consultations
✅ Free first nurse consults
✅ No referral required
✅ Australian doctors
✅ 20-minute appointments
✅ Ongoing nurse support
✅ Australia-wide telehealth
✅ Private, transparent care

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Frequently Asked Questions

Can I book if I already see a physiotherapist or specialist?

Yes. Tell the Herbly clinical team about any healthcare professionals you currently see, previous investigations and treatments you are receiving.

What happens after I complete the online health check?

After completing the online check, you’ll be invited to book a conversation with one of our nurses. The nurse will review your information, discuss your symptoms and medical history, and help prepare you for a doctor consultation.

You’ll then speak with a registered Australian doctor who will assess your circumstances and discuss suitable treatment options. If treatment is clinically appropriate and prescribed, you’ll be able to order online and arrange express delivery to your home.

How much does it cost to get started?

Getting started is affordable and straightforward:

  • Standard Consultation: $19
  • Concession Card Holders: $15

What does the $19 consultation fee cover?

The $19 fee covers your 20-minute doctor consultation. Your online eligibility check and initial nurse consultation are free. Any additional costs associated with a treatment plan are separate and will be explained before you proceed.

How do I know which treatment is appropriate for me?

Our team will work with you to determine the most suitable treatment through a comprehensive consultation. We take into account your individual health history, current symptoms, and any previous treatments you've tried to create a personalised treatment plan tailored to your specific needs.

Can I book if previous treatments have not helped?

Yes. You can request a consultation if previous approaches have not provided the support you hoped for. The doctor will review your medical history, current medicines and previous treatments before discussing whether any other options may be appropriate. No particular treatment or outcome can be guaranteed.

Do I need a prescription to use your treatments?

In most cases, yes, a prescription is required for our treatments. Our healthcare professionals will assess your condition and, if appropriate, provide a prescription as part of your personalised treatment plan.

Can you tell me in advance what treatment I will receive?

No. Treatment cannot be selected or recommended before the doctor has assessed your individual circumstances.

If the doctor determines that treatment is appropriate, they will discuss suitable options with you during your private consultation.

Are there any hidden fees I should be aware of?

No. We are very transparent with our pricing, there are no additional fees, lock-in contracts, medical report fees, or extra prescription fees like some other clinics.

Does a consultation guarantee treatment or a prescription?

No. The doctor makes an independent clinical decision based on your individual circumstances. If the service or a particular treatment is not appropriate for you, the team will explain the available next steps.

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Could an online consultation be appropriate for you?

A consultation may be appropriate if:

✅ You’re an adult with ongoing back or neck pain
✅ Symptoms have lasted three months or longer
✅ You’ve spoken with a health professional
✅ You’ve tried other treatment options
✅ Symptoms affect your sleep, movement or work
✅ You’d like a fresh clinical assessment

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Back and neck health

Understanding Back and Neck Pain

Back pain can affect any area from the neck to the lower spine and may involve surrounding muscles, joints, discs, nerves and connective tissues. Pain may be short term, recurring or persistent for longer than three months.

Back and neck pain can have several contributing factors. Your Herbly clinical team will consider your symptoms, medical history, current care and previous treatments as part of an individual assessment.

Persistent lower back pain

Lower back pain is the most common form of back pain. It may involve stiffness, aching, reduced movement or discomfort that becomes more noticeable during particular activities or positions.

Persistent neck and upper back pain

Neck and upper back symptoms may affect movement, sleep, driving, computer work and other everyday activities. Some people also experience headaches or pain extending into the shoulders.

Referred or nerve-related pain

Pain may sometimes travel from the spine into an arm or leg. It may be accompanied by burning, shooting, tingling or numb sensations and may require further physical or specialist assessment.