• Black and white icon of a nurse with a cap on a white background

    Free Nurse Consultation

  • 20-minute Appointments

  • Private and Confidential

  • Australian Products

    Australia-wide Telehealth

Online Arthritis & Joint Pain Consultations

Persistent joint pain, stiffness or swelling can affect your mobility, sleep, work and everyday activities. Start with a free online health check and speak with our nurse about your circumstances and next steps.

Pain concerns people may seek consultations for:

  • Osteoarthritis
  • Rheumatoid arthritis
  • Psoriatic arthritis
  • Hip or knee joint pain
  • Hand, wrist or finger pain
  • Shoulder or elbow pain
  • Foot or ankle pain
  • Persistent joint stiffness or swelling
🟢 Start Free Check
Alternative medicine doctor wearing glasses and a teal shirt, smiling at a laptop searching for medicinal cannabis.

Free nurse support before your doctor consultation

Your first nurse consultation is free.

A Herbly nurse will review the information provided during your online health check and ask about your joint symptoms, medical history, current medicines, previous treatments and any care you currently receive from your GP, physiotherapist or specialist.

This helps prepare you for your doctor consultation and gives you an opportunity to ask questions about how the Herbly process works.

🟢 Start Free Check

A simple way to get started.

  • Check your eligibility for alternative medicine

    Complete the free online eligibility check

    Tell us about your joint pain, medical history, current medicines, existing diagnoses and treatments you have previously tried.

  • Consult with a nurse and doctor

    The doctor will conduct an independent clinical assessment and discuss options that may be suitable for your individual circumstances.

  • Alternative medicine delivered to your door

    Treatments express delivered to your door

    If the doctor determines that treatment is clinically appropriate, have your medication express delivered.

1 3

What happens during your consultation?

Our clinical team takes the time to understand your individual circumstances, including:

  • Which joints are affected
  • How long you have experienced symptoms
  • Pain, stiffness, swelling or reduced movement
  • Your medical and mental health history
  • Treatments you have previously tried
  • Your treatment goals and concerns

This information helps the doctor make an independent clinical assessment and discuss options that may be suitable for you.

Pricing.

  • Orange background with '60 seconds Eligibility Check FREE' text in white

    Eligibility Check

    ✅ No referral required
    ✅ Suitability assessment
    ✅ On-demand consult

    🕖20 minutes

    Start Check 
  • Advertisement for 'Doctor Call' service with a price of $19 and a time of 20 minutes on a red background.

    New Patients

    ✅ Phone call
    ✅ Health assessment
    ✅ Medical history
    ✅ Prior treatments
    ✅ Treatment plan

    🕖20 minutes

  • Promotional graphic for a 15-minute follow-up service priced at $19 on a gradient red to purple background.

    Follow Up

    ✅ Phone call
    ✅ Same doctor
    ✅ Adjust treatments

    🕖20 minutes

    Repeat Patient 
1 3
Find out if you are eligible online

Why choose Herbly for an arthritis and joint pain consultation?

Complete a short online health check and receive support throughout the process, from your initial nurse consultation through to your doctor appointment and ongoing clinical care.

✅ $19 doctor consultations
✅ Free first nurse consults
✅ No referral required
✅ Australian doctors
✅ 20-minute appointments
✅ Ongoing nurse support
✅ Australia-wide telehealth
✅ Private, transparent care

🟢 Start Free Check

Frequently Asked Questions

Can I use Herbly if I already see a GP or rheumatologist?

Yes. Make sure you tell the Herbly clinical team about your existing diagnosis, current medicines and any care you receive from other health professionals.

Herbly’s service does not replace necessary ongoing care from your GP, rheumatologist or other specialists. Do not stop or change existing medicines unless advised by your treating healthcare professional.

What happens after I complete the online health check?

After completing the online check, you’ll be invited to book a conversation with one of our nurses. The nurse will review your information, discuss your symptoms and medical history, and help prepare you for a doctor consultation.

You’ll then speak with a registered Australian doctor who will assess your circumstances and discuss suitable treatment options. If treatment is clinically appropriate and prescribed, you’ll be able to order online and arrange express delivery to your home.

How much does it cost to get started?

Getting started is affordable and straightforward:

  • Standard Consultation: $19
  • Concession Card Holders: $15

What does the $19 consultation fee cover?

The $19 fee covers your 20-minute doctor consultation. Your online eligibility check and initial nurse consultation are free. Any additional costs associated with a treatment plan are separate and will be explained before you proceed.

How do I know which treatment is appropriate for me?

Our team will work with you to determine the most suitable treatment through a comprehensive consultation. We take into account your individual health history, current symptoms, and any previous treatments you've tried to create a personalised treatment plan tailored to your specific needs.

Can I book if previous treatments have not helped?

Yes. You can request a consultation if previous approaches have not provided the support you hoped for. The doctor will review your medical history, current medicines and previous treatments before discussing whether any other options may be appropriate. No particular treatment or outcome can be guaranteed.

Do I need a prescription to use your treatments?

In most cases, yes, a prescription is required for our treatments. Our healthcare professionals will assess your condition and, if appropriate, provide a prescription as part of your personalised treatment plan.

Can you tell me in advance what treatment I will receive?

No. Treatment cannot be selected or recommended before the doctor has assessed your individual circumstances.

If the doctor determines that treatment is appropriate, they will discuss suitable options with you during your private consultation.

Are there any hidden fees I should be aware of?

No. We are very transparent with our pricing, there are no additional fees, lock-in contracts, medical report fees, or extra prescription fees like some other clinics.

Does a consultation guarantee treatment or a prescription?

No. The doctor makes an independent clinical decision based on your individual circumstances. If the service or a particular treatment is not appropriate for you, the team will explain the available next steps.

Patient taking CBD oil for anxiety treatment

Could an online consultation be appropriate for you?

A consultation may be appropriate if:

✅ You’re an adult with ongoing joint pain
✅ Symptoms have lasted three months or longer
✅ You’ve spoken with a health professional
✅ You’ve tried other treatment options
✅ Previous treatments caused difficulties
✅ You’d like a fresh clinical assessment

🟢 Start Free Check

Related arthritis articles.

  • Close-up of an older person's hands and forearms, with one hand holding and pressing on the other wrist area. The person is wearing a white button-up shirt.

    Understanding Arthritis: Causes, Impacts, and Treatments

    Arthritis is a chronic condition affecting millions of Australians, characterised by pain, stiffness, and inflammation of the joints.

    read more 
  • Patient Guide: Osteoarthritis

    Osteoarthritis: A Comprehensive Guide for Patients

    Osteoarthritis (OA) is the most common form of arthritis, affecting millions of people worldwide and a significant number of Australians.

    Read more 
  • Patient Guide: Rheumatoid Arthritis

    Rheumatoid Arthritis: What Every Patient Needs to Know

    Rheumatoid arthritis (RA) is a chronic autoimmune condition that primarily affects the joints, leading to pain, swelling, and potential joint damage over time.

    Read more 
1 3
Understanding joint pain

Arthritis and Joint Pain

Arthritis is the name given to a group of conditions that affect the joints. Symptoms vary between individuals and may include pain, stiffness, swelling, warmth and reduced movement.

At Herbly, your clinical team takes the time to understand the complete picture. This includes which joints are affected, how long you have experienced symptoms, any diagnosis or investigations, your medical history, current medicines, previous treatments and how joint pain affects your daily life.

Osteoarthritis

Osteoarthritis is a common form of arthritis involving changes within the joint. It may cause ongoing pain, stiffness and reduced movement, commonly affecting the knees, hips, hands or spine.

Rheumatoid and inflammatory arthritis

Inflammatory forms of arthritis can cause persistent joint pain, swelling, warmth and stiffness. Patients with these conditions should continue receiving appropriate care from their GP or specialist.

Persistent joint pain

Joint pain may also be associated with a previous injury, surgery, repetitive strain or another musculoskeletal condition. Symptoms may affect one joint or several areas of the body.