New to Herbly? Here’s How It Works
Getting started with plant-based care should feel simple, supportive, and stress-free. At Herbly, we’ve made the process easy to follow, with expert guidance at every step.
Whether you’re new to this kind of treatment or just looking for a better experience, here’s what to expect when you join Herbly.
1. Start with a Quick Online Check
Before booking in, we’ll ask you a few simple questions to help make sure Herbly is right for you. This quick check only takes a minute or two and helps our team understand your needs before your first appointment.
📍 No obligation - just a simple way to see if you’re eligible.
2. Book Your Consultation
Once you’re cleared to proceed, you can choose a time that works for you and book an online consultation with one of our qualified, friendly doctors. All consults happen over the phone - no need to leave the house.
💡 You’ll be asked to pay for your appointment and complete a short intake form before your consultation to confirm your spot.
3. Fill Out Your Intake Form
After booking, you’ll receive an email with your intake form. This helps your doctor understand your medical history and tailor the conversation to your needs. It’s secure, straightforward, and vital for personalised care.
⏳ Tip: Complete this form early so your doctor has time to review it before your call.
4. Consultation Day
On the day of your appointment, your doctor will call you at the number you provided. No Zoom links, no fuss. Just make sure your phone is charged and ready.
🕒 Your first consult typically takes around 20 minutes, depending on your needs.
5. After Your Consultation
If treatment is appropriate, your doctor will send your prescription to one of our partner pharmacies the next business day. You’ll also receive a welcome guide by email explaining what happens next, including how to place an order.
6. Placing Your First Order
Once your script is active, you’ll be able to complete your order online through our partner pharmacy’s secure portal. It’s quick, easy and once your order is placed, your medication will be delivered straight to your door.
📦 Most metro patients receive their medication within 1–2 business days after ordering.
7. Ongoing Care & Follow-Ups
Herbly isn’t a one-off consultation, we’re here for the long haul.
Most patients check in with their doctor about a month after starting treatment. This short follow-up (usually around 15 minutes) allows your doctor to review your progress and adjust your care if needed.
Need a review sooner? You’re always welcome to book a follow-up consultation.
💬 Questions?
Our support team is here to help. Whether you’re unsure about a form, need assistance ordering, or just want to understand what to expect, reach out anytime.
